TL;DR
- Check your address and the time first. Shuttle's official site lists Seoul, Osan, Pyeongtaek, Daegu and Busan, every day from 10:00 to 22:00 including public holidays. Enter your address in the app or on the website to see whether your area is covered.
- Sign up with an email address. The FAQ recommends it, and the App Store listing says phone verification is optional. You can pay by credit or debit card or PayPal, and the delivery fee depends on distance.
- Not sure you need Shuttle? Read Is Shuttle Delivery Still Worth Installing?. For the Baemin steps, see our Baemin guide.
⚠ What this guide cannot confirm
The steps follow Shuttle's official FAQ, website and App Store listing. We did not place a test order, so screens and button names may differ, and areas, hours and payment methods may change. If a step does not match what you see, ask Shuttle's live chat.
Before You Order: Check Two Things
Area and hours decide whether Shuttle works for you.
INFO Service area
The official site lists Seoul, Osan, Pyeongtaek, Daegu and Busan. VisitKorea (13 May 2025) named seven Seoul districts including Itaewon, Gangnam and Hongdae, Pyeongtaek, Haeundae, Gwangalli and Seomyeon in Busan, and Nam-gu in Daegu. Jeju and Gyeongju are not on these lists, and Seoul addresses outside the listed districts may not be covered.
INFO Hours
10:00 to 22:00 every day, public holidays included (official FAQ). Outside those hours, use another option.
Ordering Step by Step
Based on Shuttle's official FAQ; screens may differ.
1
Install the app
Shuttle is on the App Store and Google Play (buttons below). The app comes in 13 languages, but menus are in English and Korean only (App Store listing, version 5.2.33).
2
Sign up with your email
The official FAQ recommends creating an account with an email address. The App Store listing says phone verification is optional, and VisitKorea reports that a Korean phone number is not needed.
3
Enter your address to check the area
Enter your delivery address in the app or on the website to see whether your area is covered (official FAQ). If it is not, use another option; Baemin steps are in our Baemin guide.
4
Choose a restaurant and items
Menus are shown in English and Korean. Shuttle says it encourages restaurants to list in-store prices; any difference is set by the restaurant.
5
Pay and check the total
Choose a credit or debit card or PayPal (official FAQ). The delivery fee depends on distance, so check the total on the order screen before you confirm.
Payment, Fees and Support
What Shuttle's own pages say.
| Item | Details |
|---|---|
| Cards | Credit and debit cards (official FAQ). The App Store listing names foreign and domestic cards. |
| PayPal | Accepted (official FAQ). |
| KakaoPay | Named in the App Store listing. |
| Bank transfer | Listed in the official FAQ and handled manually. Contact support if you want to use it. |
| Delivery fee | Depends on distance. |
| Menu prices | Shuttle says it encourages restaurants to list in-store prices; any difference is set by the restaurant. |
| Support | Live chat or phone 1661-8482 (official FAQ). |
If Something Does Not Work
Common stops and what to do.
TIP Your address is not covered
Your area may not be on Shuttle's list (for example Jeju or Gyeongju), or your Seoul address may be outside the listed districts. Try Baemin; whether it delivers depends on your address. See our Baemin guide.
TIP It is outside 10:00 to 22:00
Shuttle's listed hours end at 22:00. Use another option or order the next day.
TIP You want a different way to pay
Shuttle lists cards, PayPal and manual bank transfer. Ask live chat if a payment does not go through.
TIP You are not sure Shuttle is worth installing
Read Is Shuttle Delivery Still Worth Installing? for the comparison with Baemin.
Short version: install the app, sign up with email, enter your address first, then pay by card or PayPal. We did not place a test order. For the comparison with Baemin, see Is Shuttle Delivery Still Worth Installing?
Frequently Asked Questions
Shuttle recommends creating an account with an email address, and the App Store listing says phone verification is optional. VisitKorea reports that a Korean phone number is not needed.
Enter your address in the app or on the website and Shuttle shows whether your area is covered. The official site lists Seoul, Osan, Pyeongtaek, Daegu and Busan, every day from 10:00 to 22:00 including public holidays. Jeju and Gyeongju are not on these lists.
The official FAQ lists credit and debit cards, PayPal and bank transfer, which is handled manually. The App Store listing also names foreign and domestic cards and KakaoPay.
It depends on distance. Shuttle says it encourages restaurants to list in-store prices; any difference is set by the restaurant. We did not place a test order, so check the total on the order screen.
The official FAQ lists live chat and the phone number 1661-8482.